Envío

At Ciaobye, we partner with trusted fulfillment centers worldwide to ensure your order reaches you as quickly and smoothly as possible.

🕐 1. Processing Time

Before we ship your order, we take the time to ensure everything is packed perfectly.

  • Standard Processing: Most orders are processed within 2–5 business days.

  • Confirmation: You will receive a shipping confirmation email with your tracking number as soon as your package leaves our facility.

🌍 2. Estimated Shipping Times

Delivery dates depend on your location and local carrier efficiency. Here are our typical delivery windows:

Destination Estimated Delivery Time
United States 3–7 Business Days
Europe 5–10 Business Days
Rest of World 7–15 Business Days

Please Note: Delivery times are estimates. Factors such as customs processing, seasonal high volumes, or carrier delays may occasionally impact these timeframes.

📦 3. Track Your Order

We believe in full transparency. Once your order is on its way, we’ll send you a tracking link so you can monitor your package’s journey in real-time.

🧾 4. Customs, Duties & Taxes

For international orders (outside the US), please be aware that your shipment may be subject to import duties, taxes, or customs fees.

  • These charges are determined by your local government and are the responsibility of the customer.

  • Ciaobye does not collect these fees, and they are not included in the item price or shipping cost at checkout.

❗ 5. Lost, Delayed, or Damaged Packages

Your peace of mind is our priority. If something goes wrong, we’re here to fix it:

  • Lost or Delayed: If your package is significantly delayed or appears lost, please [Contact Us]. We will open an investigation with the carrier and, depending on the results, offer a replacement or a full refund.

  • Damaged Items: If your order arrives damaged, please email us a photo of the product and the packaging within 7 days of delivery. We will prioritize your claim and send a replacement immediately.

🙋 Need Help?

Our support team is ready to assist you with any questions regarding your order or shipping status.